Here at Nabuh we are working to ensure everything runs smoothly for our customers in response to COVID-19, it is also crucial to us as the energy company with a big heart that our staff are supported and safe through this period. ❤
Here is everything we are doing for both our members and our staff throughout this period.
For our customers:
We have sent reassurance to our customers via email that we are doing everything we can to ensure their energy supply remains uninterrupted during this time. ⚡🔥
We have created a thorough FAQ regarding customers energy supply and COVID-19 which we are updating at every stage necessary. https://www.nabuhenergy.co.uk/ufaqs/coronavirus-advice-prepay/
Our team are available as usual to our customers via phone, email or live chat. 📞
We are advising customers to contact us if they require additional support and assistance.
We want to assist our customers in any way possible and have been working to create blogs to help customers energy efficiency and lower their usage whilst working from home and self-isolating.
For our staff:
All our team are working from home 🏡 however, we have not taken a ‘one size fits all’ approach and instead we are working to understand working environments of each individual and adapted their roles slightly to fit their circumstances.
April is Stress Awareness Month and we are tying this in with the current situation as we understand the impact the current circumstances can have on all individuals. We are offering internal support to our staff and proving positive and useful information not only throughout the month but for as long as the lockdown lasts. These will also be implemented into our business permanently.
We are also creating virtual team building activities such as virtual ‘pub quiz’ to keep the workforce connected. We are encouraging our teams to interact virtually via Microsoft Teams and via the phone.
As the days go by we are figuring out creative ways to keep the workforce connected. ❤