If you don’t top up your prepayment meter and then use up all your credit (including the emergency credit), the energy supply to your home will self-disconnect until you buy more credit.
If you’re going to be away from your home for a few days, you’ll need to make sure that you have enough credit on the prepayment meter to cover the standing charges, any energy usage (such as a fridge or freezer) that will take place while you’re away and any debt repayments that need to be made during that time.
Tariff costs may be higher for customers supplied with energy through a prepayment meter due to the higher costs to serve that this payment method results in for us.
It may be more difficult for you to regularly buy credit for the prepayment meter if you don’t have easy access to a PayPoint outlet.
If you have sight difficulties or other special needs a prepayment meter may not be suitable for you to use.
If you lose or damage your prepayment key used for topping up the prepayment meter, you’ll need to ask us to send you a new one. We may at our discretion charge you for the cost of this.
If you want to change from being supplied through a prepayment meter to being supplied through a credit meter, you’ll need to pay any outstanding balance that you owe us and we’ll need to agree to this change taking place. We may at our discretion charge you for the cost of changing the meter.