Q. How do I top up?

If you have a smart meter you will be able to use your existing Avid Energy cards to top up as normal after the switch. You may find that your usual 20-digit number is now 60 digits.  This is nothing to worry about and will only happen once.  Enter the 60-digit number and  

If you have a Prepayment meter, we will send you new keys & cards to enable you to top up.

It is important you do not use these before 29th July and only start to use this after you have finished the credit you have on your meter.