My meter is using credit much quicker than usual. Why?

There are number of reasons why your meter may be using credit quicker than usual.

  1. There is a debt in the meter.

To check your electric meter for debt, insert the key press the button until you get to screen ‘S’ or ‘8’. These will show you the amount you owe.

For gas debt, insert your card press the button until you get to Screen 27, this shows you the amount to be repaid.

  1. You have entered your emergency credit. In case of an emergency where you have been unable to top up, all meters have £5 emergency credit. This credit runs down much quicker than credit that you have purchased. You will need to top up your meter ensuring you also cover the cost of the amount of emergency credit you have used.