I have lost my key/card, what do I do?

Call our customer services line 03300 414 902 to request a replacement.
Gas cards are sent out via 1st class post to your home on the day of the request.
Electric keys can be sent via 1st class post to your home or you can pick up a new key from one of our local stockists within an hour of your request. Our customer service advisor will inform you of the stockist in your area.

If you are a smart meter customer, you can request a replacement here https://www.nabuhenergy.co.uk/card-request/