Do I lose credit from the meter when I switch?

Yes, any current credit will be wiped from the meter however this is not “lost” your previous supplier will have taken a final snapshot of your meter when it moved over and know exactly how much needs to be reimbursed to you. Dependant on supplier will affect how you receive this money back. We, therefore, advise you to top up by small amounts so that you are not out of pocket at the time of your switch.