Treating Our Customers Fairly

Our Vision

Nabuh Energy was founded with the vision of supplying our customers with energy at a fair price while helping them to reduce their energy usage where possible and reduce their impact on the environment.

 

Fairness and Transparency

Nabuh Energy aims to operate in a fair, straightforward and open manner. We’ll do our best to make sure that everything we do and all the communications that we send you are clear and designed to help you understand the best choices available for you. We’re always trying to improve our processes and the care we provide to our customers. This includes working with third party organisations such as Citizens Advice to establish best practice in everything we do and thus allow us to help our customers as much as possible.

Handling Complaints

We make sure that all Nabuh Energy employees receive training on the standards our customers expect from us and the industry rules that we’re required to comply with. However, despite all our best efforts, things can sometimes still go wrong. If you’re unhappy with the service that you’ve received from us, please contact our customer care team and we’ll do our best to make sure that you’re satisfied. If you’re still unhappy, our complaints handling policy can be found on our website.

Contact Us

Please feel free to contact us at any time with any comments or questions. You can contact us using the following methods:

By phone on:

0330 0414 902

By email at:

customerservice@nabuhenergy.co.uk

By post at:

Floor 9
2 Pinfold Street
Sheffield
S1 2GU