The Energy Company with a big Heart
There are plenty of energy companies out there to choose from and we are delighted that you’ve choose us. We have a big heart and care about each and every one of our customers and always try to do our best. We know life moves quickly, and we know that sometimes you can lose your payment card/key. That’s why we always try our best to get you a new one as fast as possible. Call our Customer Service team on 03300 414 902 to request a replacement and we will get you a copy ASAP.
Our processing times usually take 3-5 working days to which our Gas cards are sent out via 1st class post to your registered home address on the day of request. Electric keys are sent via 1st class post to your registered home address or you can pick up a new key from one of our local stockists within an hour of request, simply ask your Customer Service Representative where your local stockist is in your area. We understand that having your cards/keys processed and delivered to you can be frustrating, it’s to ensure that they are in full working order and linked to your account! There are plenty on ways for you to top up whilst you wait for your new cards. You can top up via our App which is available on both iOS and Android, simply search for ‘Nabuh Energy’ in the app stores. You are also able to top up on our website via our top up page. You can top up quickly via our dedicated top up line on 03300 082 138 or speak with one of customer service advisors on 0330 0414 902
We know you often have loads of questions when you first switch over, but never fear, here we have a few of the most asked questions and answers. You can also find more available on the FAQ page on our website.
We love to talk – so no question is ever too big or too small.