Helping our staff and customers during COVID

Posted Posted in Uncategorized

Here at Nabuh we are working to ensure everything runs smoothly for our customers in response to COVID-19, it is also crucial to us as the energy company with a big heart that our staff are supported and safe through this period. ❤

Here is everything we are doing for both our members and our staff throughout this period.

For our customers:

We have sent reassurance to our customers via email that we are doing everything we can to ensure their energy supply remains uninterrupted during this time. ⚡🔥

We have created a thorough FAQ regarding customers energy supply and COVID-19 which we are updating at every stage necessary. https://www.nabuhenergy.co.uk/ufaqs/coronavirus-advice-prepay/

Our team are available as usual to our customers via phone, email or live chat. 📞
We are advising customers to contact us if they require additional support and assistance.

We want to assist our customers in any way possible and have been working to create blogs to help customers energy efficiency and lower their usage whilst working from home and self-isolating.

 

For our staff:

All our team are working from home 🏡 however, we have not taken a ‘one size fits all’ approach and instead we are working to understand working environments of each individual and adapted their roles slightly to fit their circumstances.

April is Stress Awareness Month and we are tying this in with the current situation as we understand the impact the current circumstances can have on all individuals. We are offering internal support to our staff and proving positive and useful information not only throughout the month but for as long as the lockdown lasts. These will also be implemented into our business permanently.

We are also creating virtual team building activities such as virtual ‘pub quiz’ to keep the workforce connected. We are encouraging our teams to interact virtually via Microsoft Teams and via the phone.

As the days go by we are figuring out creative ways to keep the workforce connected. ❤

 

Priority Service Register

Posted Posted in Educational

As the energy company with a big heart, we treat all our customers as a priority.  However, we are aware that some customers may be a little more vulnerable than others and due to this, we do all we can to ensure that customers who need that little bit extra help – receive it.

We have a Priority Services Register which ensures that we give you the correct support.  Designed and overseen by Ofgem, the register ensures that people are considered based on circumstances rather than characteristics.

You can easily register your extra needs by letting us know at sign up or competing the form https://www.nabuhenergy.co.uk/psr-register-form/ and we will update your account accordingly.

PSR Register

If your household is within one of the following, the below services are available to you:

1) Of pensionable age; or

2) Chronically ill; or

3) Disabled; or

4) Under 5 years old

5) You are currently experiencing bereavement or any other issue which might make it more difficult than normal for you to communicate with us

6) You are currently experiencing financial issues which might mean you are finding it difficult to pay for your energy supply.

Can I switch supplier if I’m on the Priority Services Register?

Yes. You simply need to let your new supplier know that you are a vulnerable customer, and they will share their available services with you.

What can the PSR do?

Below are just a few instances where being registered can help you further;

  • Help with understanding bills: We can supply your bills and statements in large print or braille to help those who are blind or partially sighted.
  • Advance notice of power cuts: If there are any plans to cut your supply for any length of time, we will let you know in advance. This is particularly important information if you are medically reliant on a supply of power, so that you can make alternative arrangements.
  • Help with metering: If your meter is in an inaccessible location, you could ask for it to be moved to an easier to reach place. This is particularly important for prepayment meters.

If you want further information regarding the Priority Service Register or just want to find out if you have been registered.  Contact our customer service team on 0300 0414 902 or email at customerservice@nabuhenergy.co.uk