How to provide us with your Meter Reading

We know that the last thing you want to do is start clambering in your cupboards, but we also know, you don’t want high, unexpected costs!

That’s why we ask for you to provide us with meter readings.

Estimated statements of usage are never in anyone’s best interest and we are here to help you save money on your energy.  Did you know that with a Smart Meter you wouldn’t have to worry about providing a meter read as they send them automatically – Want one? – register your interest here and we will contact you when we are fitting Smart Meters in your area.

We’ve listened to our customers and have put together a helpful list that will help you provide your meter readings with ease.  If you do have any other queries regarding reading your meter, please contact us at customerservice@nabuhenergy.co.uk

Pay As You Go Customer?

A question we often hear is – “Why should I provide a meter reading if I am on a key/card” Of course, you don’t have to, but you can if you want to!

If you do have a prepayment meter, there is no need to provide regular meter readings as they are sent automatically to us when you use your prepayment card/key. 

If you would still like to provide us with a meter reading, you can always email us at support@nabuhenergy.co.uk with your name, account number and meter readings.

Did you know you can also use our website to enter your meter readings quickly and easily?  Simply visit https://www.nabuhenergy.co.uk/submit-your-meter-readings-online/

Electricity Key Meters

To provide us with your Electric key meter reading follow these steps:

Press the blue button until screen H appears and note your reading.

If your meter also displays screens J and L (for 2 and 3 rate meters) please also note the readings on these screens.

Gas Meters

There are 2 types of gas prepayment meters.  If your gas meter has dials, make a note of the numbers in black.

If yours has an LED screen, press the black button twice and then the red button to show the ‘Meter Index’ screen. The Meter Index is your meter reading so make a note of these numbers.

 

Credit Meters

Electric Meter 

If you have a single rate meter as shown, you will only need to make a note of the digits that are shown from left to right.  Include any zeros that may be there at the start and ignore the numbers in red or which come after any decimal points.

Electric – Dual Rate Meter

If your meter has two rows of digits, then you have a  2-rate/dual rate economy or white meter.  This means that one set of the figures shows for the lower priced night rate (this is usually marked as ‘night’ or ‘low’) and the other set of digits is your day rate (normally marked ‘day’ or ‘normal’)

We know that reading these types of meters can be confusing.

It’s important to remember that you need to read the numbers from left to right.  Include any zeros that are at the beginning and ignore any numbers that are in red and after the decimal point.

If you do have a digital style, the first reading that you normally see is your night readings (however, we recommend checking your previous statements to confirm the right order). Press the display button until the next reading appears.

Electric Dial Meter

If you find that you have a dial meter, write the readings down from left to right, include any zeros at the start and ignore the red dials.

Start with the far-left dial first, write down the number that the pointer has just passed. If the pointer is anywhere between, for example, 4 and 5 you should write down 4.

When the pointer is sitting directly over a number, say, 4 and the dial to the right is registering between 0 and 1, write down 4. If the dial on the right's pointer is registering between 9 and 0, it's 3.

Looking at this example, the correct reading is 56206.

For any extra help, please do not hesitate to contact us on 0330 0414 902 or email us at customerservice@nabuhenergy.co.uk

 

Gas Imperial Meter

If you have a gas meter with a row of five numbers, you have an Imperial digital style meter.

Again, write down the numbers from left to right, including any zeros at the front and ignoring any numbers in red and those after the decimal point.

So if your meter looks like the one above, your meter reading will be 3715.

Gas Metric Digital Meter

If your meter has a row of six numbers long, you have a metric domestic meter.

Again, simply write down the numbers as you read them, from left to right. Include any zeros at the start, ignoring any digits in red or which come after the decimal point.

In this example, the meter reading is 44917.

 

Gas Dial Meter

If you find you have a meter like the one above, ignore the top set of dials completely as we only need the information from the bottom row.

Now, as with other meters, write down the readings from left to right, including any zeros at the start.

Always write down the number that the pointer has just passed, not necessarily the one nearest the pointer. So if the pointer is anywhere between, say, 1 and 2 write down 1.

If the pointer is sitting directly over a number and the dial to the right is registering between 0 and 1, write down whatever number the pointer is on. If the dial on the right's pointer is between 9 and 0, write down the number before.

This example shows a meter reading of 1243.

Submit your Meter readings online in a quick and secure way.

Visit https://www.nabuhenergy.co.uk/submit-your-meter-readings-online/ to sign in to your account and view your details and current tariff.

Meter Readings

We ask for Meter readings to ensure that you are paying the correct amount for the energy you use.  We will ask for readings at various points of the year to ensure you are on a tariff that suits your energy usage needs.

We ask for you to provide us a Meter Reading when you first join us.  This is to ensure that you are paying for what you use rather than us having to estimate your usage – We do it all for your benefit!

If you are paying by Direct Debit, we will adjust the amount to cover what we feel you will use, we do this to ensure that you do not fall into debt with ourselves, providing your Meter Readings will ensure that your Direct Debit payments are relevant to the amount of energy you use, no more, no less

We recommend you provide us with a Meter Reading at least every couple of months, however, you are in total control and if you wish to provide one every month, then you can do that too!  Just don’t leave it too long, or you may find that your usage will be estimated, and you may be paying too much.  We will always try and get in touch with you when it is time to send in a Meter Reading though – which is why it is also very important to ensure that we have the correct contact information for you!

Of course, Smart Meters are a fantastic bit of kit that automatically send your Meter Readings to use and will stop us estimating your usage, However, not everything is always 100%, so we usually like to check.  It’s always important to know that when you switch to us, we may not be able to communicate with your Smart Meter, so you still may have to send your Meter Readings to us manually.  This is because some of the earlier Smart Meters are set to work only with the company that supplied them.  Smart Meters are also not able to be installed in all houses, sometimes, dependant on where the meters are in the house, it becomes difficult to have Smart Meters installed.

Never fear! We do know that some of this can be overwhelming.  We do have answers to your questions and would love to hear from you