Topping up using a key or card from a different supplier will stop you from gaining any of the savings that you are eligible for. For this reason, it is important that you use the correct Nabuh Energy key or card or top up online where you can.
It is important to look after your top up key or cards. This means you should keep them clean and in working order. You may have trouble topping up if they get dirty or damaged.
Try and keep an eye out for any damage and contact us ASAP to ensure you have a replacement in time for your next top up!
If you’re having problems topping up your meter, wipe your key or card gently with a clean dry cloth and put it back in.
If you have lost your card or it is damaged, contact our Customer Care team on 0330 0414 902