Topping up your meter

With the COVID-19 outbreak, we understand that it can currently be difficult to top up your meter. We want to make this process as simple as possible for you.

For any issues related to topping up your meter, issues with gas or electric supply, meter faults or emergency scenarios, please get in touch with our customer service team on 0330 0414 902. For all other queries, please email

If you are self-isolating and have a smart meter, we recommend topping up online or via our app, which is available on Google Play and the Apple Store. You can also text a friend or relative your top up card numbers, so they can top up on your behalf, or call our automated top up line on 0330 0082 138.

If you have a traditional meter that is outside, consider leaving it unlocked if it is safe to do so. Have a list of close friends and family members who can top up on your behalf. We recommend topping up a little more than usual, where possible, so you can top up less frequently.

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