Do you know the difference between your IHDs and your Smart Meters?
You may have heard numerous acronyms floating around when it comes to Smart Meters and we want to shed some light on the IHDs, the PPs and the DDs.
What is an In-Home Display (IHD)?
An In-Home Display is the small device you receive for your home which shows you your daily usage. The small touch screen is paired up with your smart meter to give you a variety of information regarding your energy use.
We will give you the IHD on the day you have your smart meter fitted (unless you have let us know that you don’t want one). Our engineer will then set it up and give you a demonstration of how it works.
How will the IHD help me monitor my energy usage?
An IHD will keep you up to date with how much energy you are using and what it is costing you. You can change the screen to show you your current use or what you have used over the past few hours, days and weeks etc. It will also allow you to see how much you are using in kilowatt hours (kwh) and what it’s costing you.
You can even use the IHD to set alerts and warnings to help you keep on track of your usage. If you would like to limit the amount of energy you use daily, you can set it to warn you when you’re getting closer to your limit amount.
How do I switch on my IHD?
Our engineer will usually set up your IHD, but on a rare occasion, they may not have one available when your smart meter is installed. If this is the case, or your IHD is faulty and we’re replacing it, we’ll send your IHD in the post.
When your IHD arrives, the screen will be blank because it has gone into standby mode and you will just need to give us a call on 0330 0414 902 so that we can link your IHD to your smart meter.
Once your IHD and smart meter are linked, press the on-off switch and your IHD will light up, displaying a range of IHD icons which represent all the things that can help you monitor your usage.
If you do need extra help, please do not hesitate to contact our customer service team on 0330 0414 902
What happens if I change my contract, tariff or if the rates change?
If you renew your contract with us or your rates change, we’ll update your IHD remotely to show all your new information and correct rates.
Does my IHD show the cost including VAT?
Yes – All prices and unit rates are shown on your IHD will include VAT so you know exactly what you’re spending.
What should I do if my IHD breaks?
We can only answer this question by determining exactly how and why your IHD has broken. If the IHD is not working properly and is no longer showing any figures or messages on the screen, or it is not moving from screen to screen properly then you will need to call our customer service team on 0330 0414 902 or email us at email@example.com to let us know and we will find out what needs to be done to get you up and running again.
If you IHD has been physically broken – for example, the screen has smashed you will still need to contact us. We can give you a replacement, but we may need to charge you. The charge for a replacement IHD is £39.99 but we will let you know in advance if this will be the case.
Where should I keep my In-Home Display?
We recommend that you keep your IHD within range of both your electricity meter and your Wi-Fi router as it needs to pick up clear signals between the two. That means 20 meters (almost 66 feet) of your electricity meter, and somewhere it can easily pick up the routers signal (try to keep it away from any thick walls or too many rooms away from the electricity meter).
Will my device work without a Wi-Fi connection?
Even if your In-Home Display cannot get a Wi-Fi connection, you’ll still be able to use it to check details of how much energy you’re using on its screen.
How much does it cost to run my IHD?
Your In-Home Display is very efficient. The average power used by your IHD is less than 0.5watts which is the equivalent to 54p over the year on a unit rate of 12.33p/kWh.
Do I have to keep the IHD plugged into the mains, or can I run it on batteries?
It’s always best to keep your IHD plugged in as it will work out cheaper than buying batteries – it’s also a lot better for the environment. However, we do recommend keeping some batteries at hand in case of a power cut or if you ever go off supply
How do I request a new IHD?
To request a new IHD simply call our customer service team on 0330 0414 902 or email us at firstname.lastname@example.org and let us know you need a new one. If your IHD is faulty, we’ll replace it for free. However, if it is damaged, we may charge you £39.99 for a new one.