As an energy company we understand it is crucial for our customers they are always able to stay topped up and on supply with ease. We recognise that due to the current circumstances some of our customers may need additional support and reassurance. We have put together frequently asked questions to help direct some of your queries.
Customers who have been financially impacted or those that are in vulnerable circumstances should rest assured that we are committed to ensuring that their energy supply remains uninterrupted. We will be keeping an eye on the government of health’s website for the latest updates.
If you do require any further advice, please contact our team on 0330 041 4902 or email us at firstname.lastname@example.org
Following the guidance from the government we are hoping that all our customers are staying home and only going outside for essential reasons. We want to ensure that your supply is not an additional worry to you.
SMART meter customers are able to top up via the Nabuh Energy app - this is available in all app stores, alternatively you can top up via the website on your browser at: https://nabuhweb.mysecurepay.co.uk/
We advise that all SMART meter customers consider texting a close friend or relative with their gas and electric top up card numbers so they are able to top up at a store for you, you can find these numbers on your top up cards.
You can also call our automated top up line 0330 008 2138.
Traditional Prepayment Customers
Traditional prepayment customers if your meter is outside your property, leave your meter box unlocked so that someone else can top up on your behalf (if it is safe to do so).
We also suggest having a list close to hand of all friends and relatives within the area who can top up for you and if possible when topping up your meter, we advise that you try to top up more than what you normally would, where possible.
Direct Debit Customers
Direct debit customers have a constant supply of energy to the property this means that your supply will not go off. Please continue to supply us with your meter readings. This will help us ensure your monthly direct debit remains active and you will still receive bills as normal.
We would like to thank all our customers for their cooperation during this time.