Frequently asked questions


You’re protected by strict regulations against your energy supplier switching off or disconnecting your gas or electricity supply. This protection remains as strong with smart meters as it is with traditional meters.

Category: Miscellaneous

If ‘Error A3’ appears on your electric meter, this means you have taken your card out too quickly. This may not register your top up, therefore you will need to try again. If this problem persists please call our customer service team at 0330 0414 902.

Categories: Meters, Miscellaneous

Unfortunately we no longer support Amex as a payment method. To view our current ways to top up visit

If you need any support, please contact our friendly webchat team or call us on 0330 0414 902, Mon-Fri 9am-8pm or Sat 9am-5pm.

Category: Miscellaneous

Any cheque payments please make payable to British Gas. Note your account number on the back of the cheque, or include a note with this information, and send to:
British Gas Trading Ltd, Finance Department, Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD

Category: Miscellaneous



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