You’re protected by strict regulations against your energy supplier switching off or disconnecting your gas or electricity supply. This protection remains as strong with smart meters as it is with traditional meters.
The energy price cap is a set limit on how much we charge you for your energy. Ofgem set their price caps by working out how much it costs energy suppliers like us to supply you with gas and electricity. Your tariff will only be capped if you’re on a standard variable or default tariff. Your energy bill can still go up or down depending on how much gas and electricity you use. But, the price per unit and standing charge will never go above the energy price caps. The energy price cap is updated by Ofgem twice a year.
Any cheque payments please make payable to British Gas. Note your account number on the back of the cheque, or include a note with this information, and send to:
British Gas Trading Ltd, Finance Department, Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD
If you have a tariff that is affected by the Price Cap, we will not increase your direct debit this winter. You can choose to opt out of this direct debit freeze by either increasing your direct debit payments by speaking to an advisor.
Further details of this can be found in the Price Cap notification we’ll send you.