What if I have difficulty repaying the debt?

If your circumstances change or you can’t afford the agreed regular repayment amount, please contact our customer care team. We’ll try to agree on a new debt repayment level with you and arrange for the prepayment meter to be adjusted to collect the new agreed regular repayment amount.

If you need impartial advice, you can contact the organisations listed at the end of this document. They can help you understand how much you can afford to pay and we’ll work together with them to agree on an acceptable regular repayment amount based on the advice that they give us