What do i do If the prepayment meter has run out of credit?

If your energy supply has self-disconnected because the prepayment meter has run out of credit, we’ll usually only respond to a request for a visit under exceptional circumstances. We may also at our discretion charge you for the costs we incur as a result of this visit. However, if we agree to do so, we’ll also agree on the level of the charge with you before the visit takes place.