I have received communication from my old supplier explaining my supply with them will end on xx/xx/xxxx, I have not received the key and/or card from you yet, am I going to be off supply?

When your supply ceases with your old supplier it will begin with Nabuh as your new supplier, therefore your meters will remain energised as long as they remain in credit.

Continue to top up as usual with your current key and/or card until you receive your Nabuh key and/or card. On receipt of the new key and/or card ensure all current credit is run down to Zero before inserting your Nabuh key and/or card to register it, if you insert the card before the credit is at Zero any current credit will be lost. Once the key and/or card is registered, top up at your local place of vend as you did before.