If you are within your 14 day cooling off period, (14 consecutive calendar days from the date that you agreed to switch, NOT 14 working days) you must call our customer service team and notify them of your wish to cancel.
If you are outside the 14 day cooling off period, After agreeing to our terms and conditions, all customers are required to stay with us for a minimum of 28 days from your initial start date. Once the 28 days is over you will then be able to contact a new energy company to begin the switch of your supply.
Direct debit customers, cancelling your direct debit mandate will not be accepted as notification of your wish to cancel your switch. You must call the customer services team and instruct them accordingly.