I am off supply, what do I do?

Call our customer services line 03300 414 902, we will investigate the problem with you and ensure you are back on supply as soon as possible.

The most likely reasons are

  1. There is an issue with the meter, in these circumstances we will arrange for an engineer to attend your home within 3 hours from the time of your call to fix or replace the meter.
  2. The meter has run out of credit, in which case you would need to top up. Usually in these circumstances, you will have also used up your emergency credit. Therefore, when topping up you will need to credit the meter with your usual amount e.g. £10 plus an additional £5 to reimburse the emergency credit used.