Customer Pledge

Our approach to customer service is all about putting our customers at the heart of everything we do. It is based on our core values which have been developed by staff and senior management to guide the way we work together with our customers. We want everyone to know the level of service they can expect from us so that however you make contact with Nabuh, you can be sure you will receive the same high standards of service. By working together, we can truly ensure Nabuh Energy’s customers have a great experience.

  • We pledge to always welcome you with prompt, professional and courteous service.
  • We pledge to always place your interests at the forefront of everything that we do.
  • We pledge to provide you with information that is current and accurate. If unsure, our staff will find a more knowledgeable person to assist you.
  • We pledge to work continually to enhance our services.
  • We pledge to have staff available from 9am - 8pm Monday - Friday & 9am-5pm Sat-Sun to assist you.
  • We pledge that if you contact us when we are closed, we will respond promptly as soon as we are back.
  • We pledge to promptly answer your telephone calls and respond to your email enquiries in a timely manner.
  • We pledge our dedication to excellence and commitment to providing value-added services in a proactive, flexible and efficient manner.
  • We pledge our commitment to customer satisfaction as our number one priority. We are committed to exceeding customer expectations!
  • We pledge to attempt to answer your query first time.
  • We pledge to notify you promptly with any changes to your account or service.
  • We pledge to keep you informed on the status of your service.
  • We pledge to always encourage feedback and actively listen.
  • We pledge to respond to your written suggestions and enquiries within 3 working days.
  • We pledge to ensure that our staff are knowledgeable and friendly at all times.