Meter Tampering Risks

An estimated 440 million GBP of gas and electricity is stolen from energy networks each year. The rise in energy theft is a continuing problem in the UK. Tempted by the prospect of cheaper energy bills, users are increasing tampering with meters and artificially reducing their recorded usage, an act which is both illegal and highly dangerous.


The rise of energy theft is increasing by the thousands yearly, with extra effort being used to rig meters and divert energy from the grid. This isn’t just a matter of saving a few extra pounds, but a potentially life-threatening risk of the building’s occupants due to increased risk of electrical fire, gas leaks and possible explosions.

How and why people tamper with the meters

Meter tampering in its simplest form is when the meter no longer records actual consumption. This method consists of bypassing the meter, so energy can be used without it being correctly logged. It is astonishing what an individual will do to save a few pounds, which is deeply concerning, particularly when you consider the fatal consequences.
However, as energy prices continue to rise, so does the number of suspected cases of energy theft. With over 150,000 energy theft cases being invested each year, around 1,500 people are charged with energy theft offences.
The safety implications for energy theft are vast, below is a list of a few of the safety implications and financial and criminal implications for energy theft.

Safety Implications

• The exposed wiring on a tampered electricity meter can cause severe electric shocks and burns. By bypassing the meter, any electrical switches or appliances become ‘live’ which can increase the risk of shock and fire in other areas of the premises.
• Electrical fires are an increased risk of meter tampering. Exposed wires and poor connections can become very hot and easily spark and start fires. In doing so, electrical meter tampering can compromise the entire safety of the building, putting all occupants lives at risk.
• Tampering with gas meters increases the risk of potentially fatal gas leaks, causing headaches and possible loss of consciousness.
• As gas is highly flammable, an explosion can happen when as little as 5% of gas mixes with the air. Something as small as flicking on a light switch can ignite gas, potentially causing a catastrophic explosion.

Financial and criminal implications

• Being charged with energy theft can leave you with a large fine and a criminal record and in some instances, you may even face up to 5 years imprisonment.
• Your energy supplier may cut you off supply if they suspect you have been stealing energy until a thorough investigation has been carried out.
• Your insurance may not pay out if they have discovered your meter has been tampered with and your property has been damaged in the event of fire etc.
• For every case of energy theft, it is estimated that the rest of the population has an added £20 to their bill.

How to identify and report energy theft

Below are a few tips to help you identify energy theft and how you can report it before there is a potentially dangerous situation.

Electricity theft

• Smashed, broken or missing meter casing that looks like it has deliberately been tampered with to gain access to the cables inside.
• Exposed wires and cables which also may be sticking out of the meter casing or connected with connector clips.
• Burn marks on the meter casing or melted plastic components
• Electricity available, even when the meter says it has run out of credit (prepay)
• A burning smell, smoke or sparks near the meter box
• Any dials or digits on the meter may not be changings, even with electricity being in use.

Gas theft

• None of the dials being visible due to the meter being turned around for the gas pipes to be inserted into different inlets.
• A gas smell around or in the meter
• The original tubing may be replaced with rubber tubing to bypass the system.
• Gas available, even when the meter says it has run out of credit (prepay)
• The dials on the meter may not turn even when the gas is in use.

How to report energy theft

If you suspect energy theft in your premises or in a neighbouring property, you must report it. You can do so anonymously by calling our customer service team on 0330 0414 902

App top ups

using our app

Top up using our App

Have you downloaded our new app yet?

For faster, easier top ups whilst on the go, you can use our app to ensure that you always have the energy you need.

Want to know how to get it? it's simple!

1. Download the app by searching for 'Nabuh Energy' on either Apple store or Google Play

2. Register your account using the details given during sign up. **Your password must be 8 characters long, contain upper and lower case letters, one special character and a number.**

3. Once you're logged in, you will need to add your payment card. Click on the symbol in the top right to edit your profile, then select 'Visa' in the top right.

4. Select 'Add New Card' fill in your payment details and click 'Save' button, and then select 'Done' in the top right corner.

5. Go back to the 'Top Up' page and select the fuel type - either 'Gas' or 'Electricity'. Then select the amount you would like to top up by.

6. Choose how you would like to receive confirmation, either through SMS or Email.

7. Click 'Select a Card' and choose the card you have saved with your account. Finally click 'Top Up'. Shortly after you will receive a receipt through your preferred method of confirmation.

If you do have any further questions, you can always contact our customer service team on 0330 0414 902 or email at



We are currently working on a newer version that will allow you to check your balance, track your payments and much more - keep updated by liking us on Facebook for all up to date news and energy information.

Mother’s Day surprises that mums won’t expect

Mother's Day isn't just to treat your mum - you could be looking for a way to simply thank a great mum that's in your life. This could be a friend, the mum of your kids or an auntie who's always been like a mum to you. But how do you celebrate and thank them for everything they've done for you? As enjoyable as flowers and chocolates are, some people like to get a little more creative once in a while. Nevermind the fact that, on Mother’s Day, all the best ones all highly likely to be sold out anyway.


As the Energy company with a big heart, we believe in always putting your all into the presents we give our loved ones, even those last minute ones. But don’t you worry if your mind is blank this year, because we are here to help you come up with ideas for the best Mother’s Day surprises! With these, the mum in your life will feel treated and appreciated, just like she deserves.

Wrap her passport

Do you have access to her passport? Book a short getaway, for Mother’s Day or afterwards and, rather than telling her what you’ve booked, do something a little more creative. If you can get hold of it, wrap up her passport or put in a decorated gift box. Not only she won’t expect it, but even once she ‘receives’ her present, it’s still going to be a surprise until she is there! Also, if you book this as a post-Mother’s Day break away, you might even get away with giving yourself a bit more time to book it, seen as she won’t know. That way, you can make sure it’s definitely something she’ll absolutely love.


Give her a choice

We think that you usually can't go wrong with gifts with an experience, whether it's a trip away or a spa day. But what if you really are not sure where she’d like to go? Rather than choosing one type of experience or one type of break, write out all the options, whether it's a weekend in Rome or a trip to the spa, and give her her own 'experience day package'. You've probably seen ones like this in the shop, so it might seem like it's better to just buy one of them. However, just think of the look on her face when she reads through all the different options you have personally planned out for her, all according to her favourite things.


Tip: if you're really not sure what she'd like to do or if she can get a little picky, it might be harder to come up with even one option. Instead, you could tell her to free up her weekend and to guess where she's going - and take her to the first place she guesses!

Unique and  Personalised

You're probably thinking - personalised Mother's Day gifts are amazing, but they're so common these days. As so many shops offer everything personalised, from painted names on artwork to engraved letters into a chocolate bar, it can be a bit hard if you want something unique. If you want to give her something personal, but you're short for creative ideas, start thinking deeper about the personalisation and the things she likes. Rather than getting 'Mum', her name or her kids names engraved, have a little brainstorm of other things she might appreciate in the personalisation. Does she have a favourite song? Use the lyrics for your engraving. A favourite film quote? Get something personalised with the lyrics. What about a favourite location? You can get the map location and print it on jewellery or a canvas.


Tell me about that time..

This is something she is definitely not going to expect - give her something she can then give back to you, and you'll both be able to appreciate it for a longer time. Some mums absolutely love telling you about their memories - this could be funny stories about when you were little or an emotional story from high school. How about giving your mum something where she can write all of those memories down? Get a simple notebook and every few pages, write a creative title, such as: 'Tell me about a time when you skipped school', or 'tell me about your first home'.

Spend Valentine's Day as a Family - Nabuh Energy

Mother's Day Crafts

You might think that crafts are just for kids, but you're missing out on all the fun it can bring to the person making them and the person who's on the receiving end. Everyone loves a gift straight from the heart and there's no better way to say 'I've put so much effort into this!' Than a gift you have literally made yourself. Crafts can be complex, but they don't have to be hard! For everything that you can think of making, there will be a tutorial video telling you how to easily do it. Now you have no excuses - it's time to get creative!


Full day of surprises

If you've done your brainstorm and no surprises seem good enough, how about combining them all into one day? Make the day filled with little outings, surprises and small gifts so that she keeps getting surprised every few hours. Start ofd the day with a good old breakfast in bed - she'll love it and then think this is it, that's her surprise. Then you can come out with a little gift after breakfast. Once she thinks that this time that's all he surprises done, take her for a day out. Finish the day with a meal at her favourite place or a home cooked one, and you've got yourself the perfect Mother's Day.


Tick things off

Is there things that the mum in your life does on a daily basis that she would love a break from? This could be house chores, a school run or getting her car cleaned. Think about all the things she does and all the extra things she’d love to have done, send her on a relaxing day out and do it all for her. Or if you wake up early, you might be able to get a lot of things done before she even wakes up. Then present her with a list of ticked off things and tell her to treat herself to a relaxing bath - everyone deserves a break, especially mums! If you can’t get things done for her as a surprise, simply present her with a list of things you’re going to do with tick boxes next to them - just make sure you follow through with it, otherwise the gift doesn’t count!


We're hoping that this post has given you plenty of ideas on how to treat the mum in your life. Don't forget though - the most important thing is to cherish that person everyday. It's so great that we get a day to celebrate and thank the mums in our lives for everything they've done for us. We wish you all the happiest Mother's Day and best of luck with your surprises!

How To Spend Valentine’s Day As a Family

Valentine’s Day is pretty much around the corner now, but many of us brush it off, especially if we’re focused on our families. We think romance, dating and roses when Valentine’s comes to mind, and sometimes that’s not an option.


Other times, you might not even be interested in it! It often is advertised as a romantic day for ‘the two of you’ - a candle-lit dinner, romantic gifts or even a night away together. But, the truth is, we often forget what it truly is about: celebrating love.

Spend Valentine's Day as a Family - Nabuh Energy

Why does Valentine's Day matter?

As the Energy company with a big heart, we’d like to change the way you think about Valentine’s Day. 14th of February is a day that reminds us to spend more time on showing people that we love them - whether it’s your best friend, your children or your husband of 20 years. Of course, you love your family and friends all year around. So you ask yourself, why does today matter? The truth is that very often we get caught up in our lives and we don’t pay attention to those little, or actually, BIG important things. Even when we say those three words at the end of each night, we might forget to actually celebrate the love we have in our lives.

Children very often anticipate Valentine’s Day. Schools will be putting on events and heart filled adverts will catch their eyes, so they’ll be filled with excitement.

This is an amazing chance to take the time out, put the effort in and spread a little love around the house. Who says you need one Valentine? Let everyone you love be yours.

This is why we’ve put together a list of fun and love-filled ways of spending Valentine’s Day as a family. Whether you want to catch up with your siblings, visit the parents or have a night in with your kids, you won’t be short of things to do. Maybe this year is the year you start new traditions?

How to spend Valentine's Day as a family?

Spend Valentine's Day as a Family - Nabuh Energy

  • Valentine’s themed food

Fill your meals and snacks with love! You could start the day off with heart shaped toast or pancakes, pack a love themed lunch or altogether enjoy a candle lit evening meal. Even better, get the family together and do some Valentine’s Day cooking or baking. The possibilities are endless! You can get creative and think of different food that can be turned into hearts or look up some videos for inspiration.

Spend Valentine's Day as a Family - Nabuh Energy

  • Valentine’s crafts

Just like with food, you can get creative with decorations. Have a day of different arts and crafts projects and put together things you can decorate the house with. Not only will you have a home filled with love, you will have a fun day that everyone will enjoy. You can also get everyone to make Valentine’s cards or gifts for each other and then exchange them in the end.

This is definitely great to get the kids to be creative, but don’t shy away from it as an adult-only family. Getting crafty can be very therapeutic and you’ll be surprised how much fun you all could have.

Spend Valentine's Day as a Family - Nabuh Energy

  • Do what you love

Make it not just about who you love but also what you love. Is there something you all love doing, like everyone’s favourite board game, film or place? If there isn’t that one thing you can all agree on, try this instead:

Everyone should make a list of things they love to do the most. Then share them with each other and schedule the day to make sure you do at least one thing from each person’s list. That way you know the whole family is feeling the love and no one’s being left out!

Spend Valentine's Day as a Family - Nabuh Energy

  • Me-time for the whole family

You could take this time to each focus on loving yourself! Organise a family pamper day, with face masks, massages and films or maybe agree to all have a sofa day and just re-charge the batteries. It's just as important to show love for yourself as it is for others - this is also something that you could remind your kids! It's never a bad time to learn to truly look after yourself, mentally and physically.

Spend Valentine's Day as a Family - Nabuh Energy

  • Random acts of kindness

This Valentine's Day, why don't you really spread the love? It's a great chance to truly show how much you love and care about other people and the world around us. You could all plan to do a volunteering day or organise a fundraising activity. You could also set a challenge for the whole family to each do at least one random act of kindness - whether it's visiting someone who's alone, carrying someone's shopping or surprising them with something they love.

Spend Valentine's Day as a Family - Nabuh Energy

  • Gift your kindness

Why don't you all take part in giving - whether it's your time, effort or company. By this, of course, I mean creating gift vouchers for one another! Through handmade gift vouchers, you can all give someone something that can't be bought. The vouchers could be to take up someone else's chore, to spend the day with them or maybe agree to watch that film you've always said no to. This way you can get creative, spread the love and show that you care about each other.

Hopefully, these ideas will work great for your family - they should give you a special and memorable way to spend this day together. These can also work as a starting point to inspire your brainstorm, if you want your family do something even more unique. Don't forget to keep in mind that Valentine's Day isn't just about romance, but about taking that time out of your life to celebrate the love we share.

We wish you a very happy and love-filled Valentine's Day, from the whole team at Nabuh Energy!

Win an iPad!

As a thank you to our customers, every month we will be entering all live Nabuh Customers into a draw to win an iPad. Octobers winner will be announced live on Facebook on Monday 6th 2017.