Nabuh Energy Growth

Nabuh is now 2 years old and as the old cliche goes, it's only getting 'bigger and better'. 

The speed of growth which new, smaller energy companies often face when entering the utility market is known to be one of the biggest pitfalls that can cause many issues for the company and the business.  However, Nabuh has been forward-thinking in their staffing knowing these dangers and have successfully seen an increase of over 200% in their employee numbers since June 2018 which has covered the whopping growth of over 300% in supplied meters during this time period.

The balance and inclusivity of Nabuh Energy is shown further within the nature of the demographics.  With a 48/52 split of Male to Female and an equal balance of the age ranges 18-65.  Such demographics are not seen as frequent within other energy companies, with others often bidding for a particular gender or age range.  The large scope of varied consumers allows Nabuh Energy to incorporate both traditional and technological techniques to their brand's processes and customer service procedures, allowing customers to fit the brand into their own lives at their convenience.

Nabuh Energy within the past 12 months has also continued to enforce the brand mission statement "The Energy Company with a big Heart" by participating in various charitable events and fundraising.  The company also raised money for Sheffield's Weston Park Cancer Care by holding a charity football match at Sheffield United's Bramall Lane.

By becoming a member of the Sheffield Chambers of Commerce and also becoming a Disability Confident Employer, Nabuh energy continues to show the growth both organically within its consumer base, but also within the community, all whilst ensuring that the brand values are respected and portrayed within everything it does.

 

 

In-Home Display information

Do you know the difference between your IHDs and your Smart Meters?

You may have heard numerous acronyms floating around when it comes to Smart Meters and we want to shed some light on the IHDs, the PPs and the DDs.

 

What is an In-Home Display (IHD)?

An In-Home Display is the small device you receive for your home which shows you your daily usage.  The small touch screen is paired up with your smart meter to give you a variety of information regarding your energy use.

We will give you the IHD on the day you have your smart meter fitted (unless you have let us know that you don’t want one).  Our engineer will then set it up and give you a demonstration of how it works.

 

How will the IHD help me monitor my energy usage?

An IHD will keep you up to date with how much energy you are using and what it is costing you.  You can change the screen to show you your current use or what you have used over the past few hours, days and weeks etc.  It will also allow you to see how much you are using in kilowatt hours (kwh) and what it’s costing you.

You can even use the IHD to set alerts and warnings to help you keep on track of your usage.  If you would like to limit the amount of energy you use daily, you can set it to warn you when you’re getting closer to your limit amount.

 

How do I switch on my IHD?

Our engineer will usually set up your IHD, but on a rare occasion, they may not have one available when your smart meter is installed.  If this is the case, or your IHD is faulty and we’re replacing it, we’ll send your IHD in the post.

When your IHD arrives, the screen will be blank because it has gone into standby mode and you will just need to give us a call on 0330 0414 902 so that we can link your IHD to your smart meter.

Once your IHD and smart meter are linked, press the on-off switch and your IHD will light up, displaying a range of IHD icons which represent all the things that can help you monitor your usage.

If you do need extra help, please do not hesitate to contact our customer service team on 0330 0414 902

 

What happens if I change my contract, tariff or if the rates change?

If you renew your contract with us or your rates change, we’ll update your IHD remotely to show all your new information and correct rates.

 

Does my IHD show the cost including VAT?

Yes – All prices and unit rates are shown on your IHD will include VAT so you know exactly what you’re spending.

 

What should I do if my IHD breaks?

We can only answer this question by determining exactly how and why your IHD has broken.  If the IHD is not working properly and is no longer showing any figures or messages on the screen, or it is not moving from screen to screen properly then you will need to call our customer service team on 0330 0414 902 or email us at customerservice@nabuhenergy.co.uk to let us know and we will find out what needs to be done to get you up and running again.

If you IHD has been physically broken – for example, the screen has smashed you will still need to contact us.  We can give you a replacement, but we may need to charge you.  The charge for a replacement IHD is £39.99 but we will let you know in advance if this will be the case.

 

Where should I keep my In-Home Display?

We recommend that you keep your IHD within range of both your electricity meter and your Wi-Fi router as it needs to pick up clear signals between the two.  That means 20 meters (almost 66 feet) of your electricity meter, and somewhere it can easily pick up the routers signal (try to keep it away from any thick walls or too many rooms away from the electricity meter).

 

Will my device work without a Wi-Fi connection?

Even if your In-Home Display cannot get a Wi-Fi connection, you’ll still be able to use it to check details of how much energy you’re using on its screen.

 

How much does it cost to run my IHD?

Your In-Home Display is very efficient.  The average power used by your IHD is less than 0.5watts which is the equivalent to 54p over the year on a unit rate of 12.33p/kWh.

 

Do I have to keep the IHD plugged into the mains, or can I run it on batteries?

It’s always best to keep your IHD plugged in as it will work out cheaper than buying batteries – it’s also a lot better for the environment.  However, we do recommend keeping some batteries at hand in case of a power cut or if you ever go off supply

 

How do I request a new IHD?

To request a new IHD simply call our customer service team on 0330 0414 902 or email us at customerservice@nabuhenergy.co.uk and let us know you need a new one.  If your IHD is faulty, we’ll replace it for free.  However, if it is damaged, we may charge you £39.99 for a new one.

Fuel Mix

We know it's important for our customers to know where their Gas and Electricity comes from.  That is why we are always as transparent as we can be and are happy to provide our full fuel mix.

Take a look at the table below to find exactly what percentages make up your fuel mix, what we are doing to go green and achieve our goal of all green energy.

Nabuh Energy Fuel Mix
Energy Source - %
Coal - 11.8
Natural Gas - 62.6
Nuclear - 19.0
Renewables - 2.6
Other Fuels - 4.0
Environmental Impact
CO2 Emissions - 208g/kWh High-level nuclear waste - 0.007 g/kWH

How to provide us with your Meter Reading

We know that the last thing you want to do is start clambering in your cupboards, but we also know, you don’t want high, unexpected costs!

That’s why we ask for you to provide us with meter readings.

Estimated statements of usage are never in anyone’s best interest and we are here to help you save money on your energy.  Did you know that with a Smart Meter you wouldn’t have to worry about providing a meter read as they send them automatically – Want one? – register your interest here and we will contact you when we are fitting Smart Meters in your area.

We’ve listened to our customers and have put together a helpful list that will help you provide your meter readings with ease.  If you do have any other queries regarding reading your meter, please contact us at customerservice@nabuhenergy.co.uk

Pay As You Go Customer?

A question we often hear is – “Why should I provide a meter reading if I am on a key/card” Of course, you don’t have to, but you can if you want to!

If you do have a prepayment meter, there is no need to provide regular meter readings as they are sent automatically to us when you use your prepayment card/key. 

If you would still like to provide us with a meter reading, you can always email us at support@nabuhenergy.co.uk with your name, account number and meter readings.

Did you know you can also use our website to enter your meter readings quickly and easily?  Simply visit https://www.nabuhenergy.co.uk/submit-your-meter-readings-online/

Electricity Key Meters

To provide us with your Electric key meter reading follow these steps:

Press the blue button until screen H appears and note your reading.

If your meter also displays screens J and L (for 2 and 3 rate meters) please also note the readings on these screens.

Gas Meters

There are 2 types of gas prepayment meters.  If your gas meter has dials, make a note of the numbers in black.

If yours has an LED screen, press the black button twice and then the red button to show the ‘Meter Index’ screen. The Meter Index is your meter reading so make a note of these numbers.

 

Credit Meters

Electric Meter 

If you have a single rate meter as shown, you will only need to make a note of the digits that are shown from left to right.  Include any zeros that may be there at the start and ignore the numbers in red or which come after any decimal points.

Electric – Dual Rate Meter

If your meter has two rows of digits, then you have a  2-rate/dual rate economy or white meter.  This means that one set of the figures shows for the lower priced night rate (this is usually marked as ‘night’ or ‘low’) and the other set of digits is your day rate (normally marked ‘day’ or ‘normal’)

We know that reading these types of meters can be confusing.

It’s important to remember that you need to read the numbers from left to right.  Include any zeros that are at the beginning and ignore any numbers that are in red and after the decimal point.

If you do have a digital style, the first reading that you normally see is your night readings (however, we recommend checking your previous statements to confirm the right order). Press the display button until the next reading appears.

Electric Dial Meter

If you find that you have a dial meter, write the readings down from left to right, include any zeros at the start and ignore the red dials.

Start with the far-left dial first, write down the number that the pointer has just passed. If the pointer is anywhere between, for example, 4 and 5 you should write down 4.

When the pointer is sitting directly over a number, say, 4 and the dial to the right is registering between 0 and 1, write down 4. If the dial on the right's pointer is registering between 9 and 0, it's 3.

Looking at this example, the correct reading is 56206.

For any extra help, please do not hesitate to contact us on 0330 0414 902 or email us at customerservice@nabuhenergy.co.uk

 

Gas Imperial Meter

If you have a gas meter with a row of five numbers, you have an Imperial digital style meter.

Again, write down the numbers from left to right, including any zeros at the front and ignoring any numbers in red and those after the decimal point.

So if your meter looks like the one above, your meter reading will be 3715.

Gas Metric Digital Meter

If your meter has a row of six numbers long, you have a metric domestic meter.

Again, simply write down the numbers as you read them, from left to right. Include any zeros at the start, ignoring any digits in red or which come after the decimal point.

In this example, the meter reading is 44917.

 

Gas Dial Meter

If you find you have a meter like the one above, ignore the top set of dials completely as we only need the information from the bottom row.

Now, as with other meters, write down the readings from left to right, including any zeros at the start.

Always write down the number that the pointer has just passed, not necessarily the one nearest the pointer. So if the pointer is anywhere between, say, 1 and 2 write down 1.

If the pointer is sitting directly over a number and the dial to the right is registering between 0 and 1, write down whatever number the pointer is on. If the dial on the right's pointer is between 9 and 0, write down the number before.

This example shows a meter reading of 1243.

Spring clean your boiler

We’re now in the full swing of Spring!

It’s April and we are all preparing ourselves for the warmer weather and when we can start switching out heating off for those warmer nights and (hopefully) nice warm Summer days.  But we all know in the UK, good weather is never promised and just like the Beast from the East last year, we need to stay prepared when it comes to colder weather fronts during Spring.

Boilers, just as they are one of the most important appliances in the home, also have the capability of being one of the most unreliable appliances too! That’s why it’s so important that you stay on top of things to make sure they’re working all year round rather than waiting in the cold when there’s a problem.  While we know that some issues are unavoidable, there are actions that you can take to prepare your boiler.

We’ve put together some handy tips to spring clean your boiler and make sure you’re prepared come rain or shine. Here’s how you can spring-clean your boiler and ensure you’re prepared for any weather.

  1. Look at and listen to your boiler

You’ll usually find your boiler tucked away in a cupboard somewhere if you haven’t seen it yet – it’s a good chance to find it and find out all you can about how it operates.  It’s important to check your boiler from time to time to see if there are any marks, scratches or cracks anywhere or if they are making any strange noises i.e. banging.

Boiler with 2 switchesIf you do notice any of the warning signs from above, read through the manual to see if there is any indication on what you should expect from your boiler and to find out if there is anything you can do.  Most boiler manuals usually have a frequently asked questions/troubleshooting page which will give you further information on any hints and tips for the expected common issues.

If you cannot find the advice you need in the manual or you are unsure of what to do, we recommend that you get professional advice and/or contact a heating engineer.

 

 

  1. Check other parts of the heating system

Your boiler is just one of many parts of your central heating.  When checking your boiler, it’s usually a good idea that you check the rest of the heating system, such as your radiators and surrounding

radiator next to curtains

pipes as well.  Sometimes, if there has been an adjustment to your boiler, such as water pressure, you may need to bleed your radiators to ensure your heating is up and running smoothly.

An inexpensive way to avoid pipe damage is to insulate them.  Most DIY shops provide the materials you’ll need to ensure that your pipes are protected in the cold weather.  If not, your pipes can run the risk of freezing and expanding in cold weather causing pipes to crack or even burst and flood your home.

 

  1. Get your boiler serviced

Regular servicing should always be done to ensure that your boiler is safe, running efficiently and isn’t going to break down when you need it most.

The spring is always a great time to service your boiler as it’s just after winter, which is usually when you will have had it working its hardest to heat your home.

During an inspection, an engineer will inspect your boiler, identify any issues you may have, carry out a safety check and let you know if you need to take any action.

 

 

There are plenty of other methods you can take to ensure that you are boiler secure during the winter months, however, we would always recommend that you contact an engineer or your local boiler repair service if you believe you are having issues. If you do have any queries or would like further advice, please do not hesitate to contact our Customer Service Team on 0330 0414 902 or email them at customerservice@nabuhenergy.co.uk