The benefits of our fixed rate tariffs

Did you know that there are more than four million prepayment customers overpaying on their energy bills, with only four companies in the UK currently offering a fixed prepayment tariff.

A fixed rate tariff means you have a guaranteed rate on your energy prices over a fixed term.  All Nabuh Energy’s tariffs have a fixed term of 12 months, which means the price of your energy will not change for 12 months and you are protected from price rises.

There are many benefits of fixed rate tariffs.  Not only do they allow you to budget the money you spend on your energy more easily, but they also make for more predictable billing so you don’t have to worry about fluctuations in the price of your energy as it stays the same for the whole term.

There has never been a better time to switch your energy provider.  Why spend more when you could be on the UK’s cheapest fixed prepayment tariff. Sign up to the Lizzy tariff with Nabuh and save up to £200 on your energy.

Read more in the This is Money article here.

A change in the way Prepayment customers top up

From May 1st 2020 prepayment customers will no longer be able to top up their gas and electric at Payzone retailers. We have not taken this decision to move away from Payzone lightly and have taken into consideration the number of retailers and customers who currently use this service.

Alternatively to Payzone, all our prepayment customers will be able to top up as normal with PayPoint. PayPoint currently have over 28,000 retailers across the UK, this means you are approximately only ever one mile from your nearest top up location!

Ways to top up

  • Top up via PayPoint- Over 28,000 PayPoint locations in the UK! To find your nearest PayPoint please click here http://bit.ly/findmypaypoint Here's a guide on how to use the PayPoint website to find your nearest PayPoint. https://youtu.be/DbNEZ61VFU8
  • Top up online – If you do currently have SMART meters, you can top up online, via our mobile app, or over the phone using our dedicated automated top up line.

For more help or advice when it comes to topping up give our customer service team a call on 03300414902

Saving Energy Working From Home

Many of us will be working from home for the next few weeks, which means more energy usage at home. That's why we've put together a few little tips to help you save money on your bills.

 

  1. Turn the lights off and make the most of natural lighting. The clocks go forward on the 29th March, meaning an extra hour of daylight!
Light switch
working from home

 

2. If you're working from a laptop, try unplugging it for a while. If you're on an Economy 7 meter, you can charge your laptop overnight for cheaper rates.

 

3. Fancy a cuppa? Remember to fill the kettle with only the amount of water that you need.

Kettle
Shower

 

4. We know a bath sounds tempting if you're working from home, but getting a shower instead could help save energy!

 

5. Refer a friend to Nabuh and both get £20 free credit on us! Our Lizzy tariff is the cheapest fixed PAYG tariff in the UK - so there's no reason not to!

refer-a-friend-including-social-distancing

Priority Service Register

As the energy company with a big heart, we treat all our customers as a priority.  However, we are aware that some customers may be a little more vulnerable than others and due to this, we do all we can to ensure that customers who need that little bit extra help – receive it.

We have a Priority Services Register which ensures that we give you the correct support.  Designed and overseen by Ofgem, the register ensures that people are considered based on circumstances rather than characteristics.

You can easily register your extra needs by letting us know at sign up or competing the form https://www.nabuhenergy.co.uk/psr-register-form/ and we will update your account accordingly.

PSR Register

If your household is within one of the following, the below services are available to you:

1) Of pensionable age; or

2) Chronically ill; or

3) Disabled; or

4) Under 5 years old

5) You are currently experiencing bereavement or any other issue which might make it more difficult than normal for you to communicate with us

6) You are currently experiencing financial issues which might mean you are finding it difficult to pay for your energy supply.

Can I switch supplier if I’m on the Priority Services Register?

Yes. You simply need to let your new supplier know that you are a vulnerable customer, and they will share their available services with you.

What can the PSR do?

Below are just a few instances where being registered can help you further;

  • Help with understanding bills: We can supply your bills and statements in large print or braille to help those who are blind or partially sighted.
  • Advance notice of power cuts: If there are any plans to cut your supply for any length of time, we will let you know in advance. This is particularly important information if you are medically reliant on a supply of power, so that you can make alternative arrangements.
  • Help with metering: If your meter is in an inaccessible location, you could ask for it to be moved to an easier to reach place. This is particularly important for prepayment meters.

If you want further information regarding the Priority Service Register or just want to find out if you have been registered.  Contact our customer service team on 0300 0414 902 or email at customerservice@nabuhenergy.co.uk

10 Energy Facts

 

  1. There are more than eight million lightning strikes around the world every day.
Lightning
Electronic Devices

 

2. On average, 75% of the electricity used to power electronic devices is used while they are on standby.

 

3. Europe and North Africa could run on 100% renewable energy by 2050.

Renewable 100
Lights

 

4. Only 10% of energy in a lightbulb is used to create light, while ninety percent of a lightbulb's energy creates heat.

 

5. Romans were the first to use geothermal energy to heat their homes, with warm air moving under floors and inside walls.

Roman
Portugal

 

6. In 2016, Portugal ran on renewable energy alone for 107 hours, which set a new world record!

 

7. The energy needed to run a single Google search cold power a 60W bulb for 17 seconds.

Google
Gas

 

8. Naturally, gas is mostly odourless. Sulphur compounds have been added to help spot when there has been a gas leak.

 

9. Around 15 trillion watts of power are used around the world at any one time.

Earth
Microwave

 

10. A typical microwave uses more electricity to keep its digital clock on standby than it does heating food.