Blog

Smart meter FAQ part 3

Posted on February 15, 2019

How secure are smart meters? The smart meter system is very secure and smart meters are not dangerous. Security has been at the heart of the whole smart meter rollout programme from its very inception, and the system has been specifically designed to prevent hacking. Smart meters do not use the Internet, and they have their own closed, dedicated communications system. Smart meters have been designed with top cybersecurity experts, including the government and GCHQ,

Smart meter queries

Posted on February 15, 2019

Do I need a broadband connection in my home to use a smart meter? No. Smart meters use an entirely separate, bespoke wireless system. You don’t need Wi-Fi in your home for it to work and it won’t use your Wi-Fi if you have it. Does having a smart meter make it easier to switch between payment modes (e.g. direct debit or prepay)? Yes. New smart meters can operate and switch between modes, without an

What are Smart Meters? -FAQ

Posted on February 15, 2019

By now, you’ve probably heard all about Smart Meters, you may even have one! But there is plenty of information around which we have decided to drag together into one place. Read on to find out the most frequently asked questions we receive regarding Smart Meters. What is a smart meter? Smart meters are the new generation of gas and electricity meters. They are being installed in homes across Great Britain at no extra cost,
standing charge for energy written above multiple lightbulbs with only one stood up glowing, all the rest are on their sides not glowing.

Standing Charges

Posted on February 14, 2019

Let’s talk about Standing Charges…   Q. What is a standing charge? A. Energy bills/statements are just like telephone bills/statements, as with phone bills, you are billed for the line rental and specific calls on top. With energy, it is essentially the same with standing charges being the cost of having a gas and/or electricity supply – then usage on top. This means the standing charge is the fee you pay to have us supply

Avoid the price rise

Posted on February 9, 2019

The new price cap has caused some concern for millions of energy customers, with many being stuck on Standard Variable rates which are often £300+ more expensive than some of the cheapest deals available on the market.    It’s been highlighted in the news and many switching websites recently that people could see their energy bills rise by over £100 in the next couple of months.  With the standard variable tariffs expecting to be an