Billing and Direct Debit Queries

Monthly billing allows you to spread your energy costs evenly throughout the year. We’ll calculate your annual energy consumption and agree a monthly direct debit amount to pay for the energy you use. We’ll produce regular invoices to help you understand the balance on your account, and periodically review your payment amount so you’re paying what you need to.

Submit Your Meter Readings

Up to date meter readings allow us to calculate your energy costs accurately, so you’re only paying for the energy you use. Providing regular meter readings will help us ensure you’re paying the correct amount each month. Submit your meter readings


If you manage a rented property, it’s important we know who’s responsible for paying the energy bills. The easiest way to do this is to provide us with a copy of the tenancy agreement and we’ll do the rest.

New Tenants

If you are a new tenant at a property, make sure to fill out our New Tenant form to let us know! Tenancy Agreement Form New Tenant Form

Explain My Bill

We understand that your energy bill can be confusing. Don’t worry! We’ll talk you through the important parts. See a sample bill

Call our Direct Debit team:

0330 0414 902

*Please note calls are charged at your standard network rate. Calls to Nabuh Energy may be recorded or monitored for quality and training purposes.

Monday to Friday (9am – 8pm)

Fill out our online contact form, or email us at…

Write to us at:

Customer Services Manager
British Gas Trading Ltd,
Spinneyside, Penman Way,
Grove Park, Enderby
Leicester, LE19 1SZ

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