Previous years Complaints Performance

Period Complaints received Complaints received per 10,000 accounts Complaints resolved Complaints resolved per 10,000 accounts % Resolved same or next working day %  Resolved within 8 weeks
2017 - 2018  3467 3467  3467  3467 99.99%  0.01%

 

These statistics currently show our complaints performance from June 2017 to June 2018. During this time, we received 3467 complaints and each one was treated with high importance and resolved as soon as possible. We didn’t leave any complaints unresolved and over 99% of them were solved on the same or next working day of the customer getting in touch with us. This is because our dedicated customer service team is trained to resolve any issue in the most efficient way possible.